Support

Need help, found a bug, or have a feature request? We read every message.

Common questions

How do I add a trip?

From Home, tap the add button and upload a booking confirmation (a PDF, screenshot or photo), take a photo, or paste the confirmation text. You can also use the Share button in Mail or Photos and choose Miki. Miki reads it and builds the itinerary.

How do I ask Miki something about my trip?

Tap the Miki button (bottom right on most screens) to open the chat. It knows your itinerary, so you can ask things like "what time should I leave for the airport?" directly. Miki's replies come from AI and can be wrong, so double-check anything important.

How do I see practical details for an itinerary event?

Tap any event card in a trip's itinerary. It flips to show details such as how to get there, dress code or opening hours, when there is something specific to say.

How do I plan a trip with other people?

Open the trip and invite them. You choose whether each person can only view or can also add. Anything a member adds waits for the trip lead to accept it.

How do I report something or block someone?

Tap the flag icon on a post, comment, published trip or profile to report it, and choose a reason. To block someone, open their profile and tap Block. Their content is hidden from you and yours from them. You can also email us.

How do I change what Miki can access (location, camera, photos, notifications)?

Tap your profile picture at the top right to open Settings. It links to your device's own settings for each permission.

How do I delete my account and data?

Tap your profile picture at the top right, then Privacy, then Delete account. You can download a copy of your data first from the same screen. See how deletion works and the Privacy Policy for details.

Something is not working. How do I report it?

Use Settings → Share feedback, or email support@getmiki.app with what happened and what you expected. Screenshots help, so feel free to attach them to your email.